Shipping policy

Shipping Policy

ORDER PROCESSING

Orders are typically processed within 2–5 business days after your order has been placed. Processing times may be longer during new product releases, sales, holidays, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

ORDER CANCELLATIONS

Orders enter processing shortly after they are placed. Once an order has been confirmed and processing has begun, cancellations cannot be guaranteed and may not be accepted.

If you wish to request a cancellation, please contact us as soon as possible at kpopmansionshop@gmail.com. If we are able to approve a cancellation as an exception, any non-refundable payment processing fees or other transaction costs incurred by K-POP MANSION may be deducted from the refund.

SHIPPING & DELIVERY

We ship internationally to most countries and regions.

Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and other factors outside our control. Delivery estimates shown at checkout or elsewhere on our website are estimates only and are not guaranteed delivery dates.

Please note that processing time and shipping time are separate.

 

TRACKING

Tracking information will be provided by email once your order has been shipped. Tracking updates may occasionally take several business days to appear after shipment.

International orders may be handled by multiple shipping partners during transit, and the final delivery may be completed by a local postal service or courier.

CUSTOMS, TAXES & DUTIES

For most destinations, applicable taxes and import duties are included or handled as part of the order and shipping process. Customers in these destinations will generally not be required to pay additional import duties or taxes upon delivery.

Please note that orders shipped to Latin American (LATAM) countries are an exception. Customers in LATAM countries may be required to pay additional import taxes, customs duties, handling fees, or other charges imposed by their local customs authorities or carriers. These charges are not included in the order total and are the responsibility of the recipient.

The amount of any additional charges is determined by the destination country's customs authorities and is outside the control of K-POP MANSION. We recommend checking your local import regulations before placing an order if you are unsure whether additional charges may apply.

DELIVERY DELAYS

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including customs inspections, carrier disruptions, severe weather, natural disasters, transportation disruptions, public holidays, strikes, or other unforeseen events.

If your tracking has not updated for an unusually long period, please contact us at kpopmansionshop@gmail.com and we will assist you in investigating the shipment.

LOST OR MISSING PACKAGES

If your package appears to be lost in transit, please contact us at kpopmansionshop@gmail.com. We will review the tracking information and, where appropriate, contact the shipping provider or fulfillment partner to investigate.

Please make sure that your shipping address is complete and accurate before placing your order. K-POP MANSION cannot guarantee replacement or reimbursement for orders delivered to an incorrect address provided by the customer, subject to applicable consumer protection laws.

MULTIPLE PACKAGES

Some orders may be shipped in more than one package. If this happens, packages may arrive on different dates and may have separate tracking numbers.

CHANGES TO SHIPPING ADDRESS

If you notice an error in your shipping address, please contact us as soon as possible at kpopmansionshop@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

CONTACT

If you have any questions regarding your shipment, please contact us at:

K-POP MANSION
Email: kpopmansionshop@gmail.com